Last Updated: October 27th, 2024

Thank you for shopping at ToxycHearts.com. We strive to ensure you are completely satisfied with your purchase. However, if you are not fully satisfied, we’re here to help! Please read our Refund and Returns Policy carefully.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the same condition you received it.
  • The item must be returned in its original packaging, with all tags and labels attached.
  • Returns must be initiated within 30 calendar days from the date of delivery.

Non-returnable items:
Certain items are exempt from being returned, including:

  • Sale items or items purchased with a discount
  • Gift cards
  • Final sale items
  • Custom or personalized products

2. How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Approval: Our team will review your request and, if eligible, provide you with instructions on how to send your item back.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Partial Refunds: In certain cases, only partial refunds may be granted (such as items with obvious signs of use or damage that was not due to our error).
  • Shipping Fees: Original shipping charges are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same item, contact us at [email protected] with your order number and a photo of the defect or damage.

Size Exchanges:
If you need a different size, please contact us to initiate a return and place a new order for the correct size, as availability may vary.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing period:

  1. Check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
  2. If you’ve done this and still have not received your refund, please contact us at [email protected].

6. Cancellations

Once an order is placed, we may not be able to modify or cancel it. If you need to change or cancel your order, please contact us immediately at [email protected], and we will do our best to assist you. However, if the order has already been processed or shipped, you will need to follow the return process outlined above.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with your order number and a photo of the damaged item. We will provide instructions on how to proceed with a replacement or refund.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us at:

Email: [email protected]