Is Toxyc Hearts a secure site?
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection thanks to stripe.com.
What type of payments do you accept?
We accept major credit cards Visa, MasterCard, AMEX, and PayPal as payment.
Do you ship internationally?
Yes, we do ship internationally. Please email us and we’ll assist you with your order.
When will I receive my order?
Typically, orders are shipped within 1-3 business days of receiving your order. Once shipped, you’ll automatically receive a confirmation email including your tracking information. For domestic orders, delivery times vary between 1-5 business days depending on location and service chosen. For international orders, delivery times vary between 5-10 business days depending on location and service chosen.
I never received my order, what should I do?
In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.
If I provided the incorrect shipping address and my package was returned, can you reship my order?
Yes, once we receive the returned shipment, we will gladly reship your order, however, you will be liable for shipping and handling charges.
Did we miss something? Please feel free to contact us at [email protected] with any further questions, comments, and/or suggestions. Thanks!